Privacy Policy


Last updated: Dec, 2018




Shenzhen Trifo Technology Co., Ltd (Trifo, we or us) is committed to protecting privacy of our users. This privacy policy explains what personal information we collect, how we use it and procedures we have to protect your personal information. This policy applies to personal information collected from Trifo websites, Trifo applications and other Trifo products and service.


This policy includes the following contents:

1.     What personal information do we collect and how do we use it?

2.     What personal information do we share with third parties?

3.     Your controls and choices

4.     Data retention

5.     Data Security

6.     Children

7.     Links to third party websites

8.     Changes to this privacy policy

9.     Previous changes to this privacy policy

10.  Contact us


1. What personal information do we collect and how do we use it?

Our main purpose of collecting your personal information is to improve the quality of our products and service.

We collect personal information when you register Trifo account, use Trifo products and service or contact us through email or otherwise. We collect your personal information through different ways, including:


I. Information you share with us

We collect personal information when you register Trifo account, shop online, contact us through email, mail or otherwise. The personal information we collect including but not limited to your name, region, birth date, email address, shipping address, phone number, billing information. Please note that you are contractually required to provide us such necessary personal information without which you will not be able to use the Trifo application.


II. Information from Trifo products and application

When you use Trifo robot online through Trifo application, we will collect and store information about robot and/or application usage, system crashes and other information generated during usage. We use this information to analyze and fix technical issues for you to have improved experience.


III. Information from our websites

When you visit our websites, we automatically collect limited personal information and some anonymous statistics such as your IP address, web browser types, operating system and other similar information. We only use this information to analyze trends, to administer and monitor our websites, in order to provide you better service.


2. What personal information do we share with third parties?

We will not share, sale or disseminate your personal information to third parties unless you give us your consent, or required by law, or this policy has special explanation.

We may share your personal information inside Trifo, including other companies owned by or under common ownership as Trifo, as well as our subsidiaries.

At your request, we permit third parties to collect information from your devices and application. Trifo will not control the collecting and usage of your personal information by the third parties, you should read privacy policy and other related documents provided by third parties.

We may disclose your personal information to law enforcement officials in response to a lawful request by a public authority and without your authorization.


3. Your controls and choices

You have the following rights on the personal information we hold about you:


I. Right to access

You have the right to request confirmation about the status of our processing on your personal information, and to request access to the personal information we hold about you.


II. Right to rectification

You have the right to request rectification of inaccurate personal information.


III. Right to erasure

Under certain circumstances, you have the right to request erasure of your personal data without unreasoning delay.


IV. Right to restriction of processing

Under certain circumstances, you have the right to ask us to restrict our use of your personal information.


V. Right to object

You have the right to object our use of your personal information for certain purpose.


4. Data retention

For us to provide service for you, to conduct our business and to comply with applicable laws, we will store your personal data for as long as necessary. If you have any questions about data retention or you need more details, please contact us with the contact information we provide below.


5. Security of information

We are committed to protecting information security of Trifo users and provide layers of safeguards, including technical and organizational measures, for robot devices, application and cloud service. Your personal information is always under encrypted status during transmission and storage. The access to your personal information is limited to your own request or authorized personnel for the purpose of working and providing service for you.

When you register Trifo device through our online application, your Trifo robot is bound to your Trifo account. Afterwards, the application can only access your Trifo robot with your authorization.

In the unlikely event that your personal information is compromised as a result of security breach, we will notify you appropriately and take other reasonable steps.


6. Children

We do not knowingly collect any personal data from children without parental consent. If we learn that we have inadvertently obtained personal information from a child, we will delete that information as soon as possible in accordance with applicable law.


7. Links to third party websites

Our websites and application may contain links to other websites. This policy only applies to websites, application and service operated by Trifo. We have no control over and are not responsible for contents of those third-party websites, features or service. When linking to third party websites, features or service, you should carefully read the privacy policy provided by them.


8. Changes to this privacy policy

We may modify this privacy policy from time to time. When this privacy policy is changed, we will send you the updated privacy policy via ways such as email or push notification. You can review our privacy policy from our website or application.


9. Previous changes to this privacy policy

Dec. 2018                    The first version of this privacy policy is published


10. Contact us

If you have questions about this privacy policy, want to know more details, or feel that we do not comply with the terms of this privacy policy, please contact our privacy officer in any of the following ways: 

By email:

Room 806 Weixing Building, No. 61, 9th New-high south street, Nanshan district, Shenzhen, Guangdong, P.R.China